CIAO
CASE STUDY
The USDA Forest Service needed a status-tracking application to ensure the safety of field-going employees and volunteers.
Our team was tasked with taking an existing application, Check-In-and-Out (CIAO), developed for a 50-person team and scaling it up to accommodate over 20,000 users within 3 months.
This workflow details how each role can directly affect every individual role underneath it
This image, which was used in design discussions with the product owner, shows descriptions of each role and what permissions were granted.
This workflow details how each role can directly affect every individual role underneath it
A low-fidelity wireframe of the desktop version of the homepage
A low-fidelity wireframe of the "Teams" desktop page, featuring a table with headers, sample data, and pagination
Low-fidelity wireframes of the desktop versions of the team management modals
A low-fidelity wireframe of the desktop version of the homepage
Site Map
With the Product Owner, we compared the original site map with the new site requirements. We then mapped out an updated version, shown here, that indicated changes needed in the upscaled application.
This included establishing a Teams page, along with a refined User Management section where users with the "admin" role could designate roles and permissions.
Roles and Permissions
The addition of Teams to the application meant that roles and permissions needed to be more complex. We needed different levels of administrators to ensure the delegation of tasks could be distributed throughout the 20,000 or so users.
We determined how user permissions within the website and within teams would work.
Design Workflow
Due to the tight 3-month turnaround of this project, the user experience design was divided between myself and another designer.
I tackled the workflows and low-fidelity wireframes with the developers to make sure we could repurpose existing components so we could meet our deadline. The other designer then came in and fleshed out the high-fidelity mockups for developers to reference.