CIAO
CASE STUDY
The USDA Forest Service needed a status-tracking application to ensure the safety of field-going employees and volunteers.
Our team was tasked with taking an existing application, Check-In-and-Out (CIAO), developed for a 50-person team and scaling it up to accommodate over 20,000 users within 3 months.
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Site Map
With the Product Owner, we compared the original site map with the new site requirements. We then mapped out an updated version to include changes needed in the upscaled application.​​
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This included establishing a Teams page, along with a refined User Management section where admin could designate roles and permissions.
Roles and Permissions
The addition of Teams to the application meant that roles and permissions needed to be more complex. We needed different levels of administrators to ensure the delegation of tasks could be distributed throughout the 20,000 or so users.
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We determined how user permissions within the website and within teams would work.
Design Workflow
Due to the tight 3-month turnaround of this project, the user experience design was divided between myself and another designer.
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I tackled the workflows and low-fidelity wireframes with the developers to make sure we could repurpose existing components so we could meet our deadline. The other designer then came in and fleshed out the high-fidelity mockups for developers to reference.